Complete FAQ — Doctor Visibility Pro | Doctor Visibility Pro
❓ FAQ

Everything You Want to Know
Before You Start

Browse all questions by category or search below. Still have a question? WhatsApp us — we reply within 30 minutes.

General

After each patient visit our system detects the completed appointment and sends a personalised WhatsApp message 2 hours later with a direct link to your Google review page. Patients who indicate unhappiness are privately redirected — their feedback never goes public unless they choose. The system runs fully automatically, 7 days a week.
Most clinics receive their first new reviews within 7 days of going live. By day 30 you typically have 10–20 new reviews. Full results including Google ranking improvement are visible by day 60–90.
No — 100% compliant. We only contact your real patients using their actual contact details. We never buy, fabricate, or incentivize reviews. We simply make it easy for happy patients to share their experience.

Setup

We integrate with Calendly, Practo, Google Calendar, Lybrate, and any system with a webhook or email notification. For paper registers or phone bookings, your receptionist gets a simple one-tap WhatsApp button to trigger the automation per patient.
Most clinics are live within 48 hours of signing up. Our team handles everything — you don't do any technical work. We schedule a 30-minute onboarding call to collect your details and configure the system.
Practo, Lybrate, Calendly, Zoho Bookings, Google Calendar, Healthgrades, Justdial, and most systems that send appointment confirmation emails. If your system is not listed, contact us — we likely support it via email parsing.

Languages

We support 10 languages: Hindi, English, Tamil, Telugu, Kannada, Bengali, Marathi, Gujarati, Punjabi, and Malayalam. Each patient receives the message in their preferred language — set during appointment booking.
Yes — we personalise the message with the patient's name, doctor's name, clinic name, and city. You can also request custom wording that matches your clinic's communication style.

Data & Privacy

All data is encrypted in transit and at rest, stored on secure Indian servers. We follow strict data minimisation practices and never share patient data with third parties. Patients can opt out anytime by replying STOP.
We only need patient name and mobile number (and optionally email) to send the review request. We don't store medical history, diagnosis, or any sensitive clinical data.

Billing

Yes — cancel anytime with 30 days notice. No penalties, no questions asked. We export all your review data, reports, and templates for you to keep.
Yes — your first 30 days are completely free with zero credit card required. Our team sets everything up and you see real results before paying a rupee.
If you receive zero new reviews within 30 days of your automation going live (assuming at least 30 patient visits during that period), you get a full refund of your first month's payment. Details in our Terms & Conditions.

Results

Doctors using Doctor Visibility Pro typically improve their Google rating by 0.4–0.8 stars within 90 days. Most start around 3.9–4.2 and reach 4.7–4.9 within 3 months.
Yes — Google's algorithm gives significant weight to review velocity (new reviews per month) and rating. Doctors with 50+ reviews and 4.7+ ratings consistently rank higher in local search and Maps results.
Yes — WhatsApp us at +91 99999 99999 and we'll walk you through a live demo using a sample clinic profile. You can also speak with any of our existing doctor clients for a reference call.

Services

Yes — most doctors start with Google Review Automation, see results in 30 days, then add Appointment Reminders, Lead Follow-Up, or Social Media Autopilot. Add services one by one as you grow.
Yes — we serve GPs, dentists, dermatologists, gynaecologists, paediatricians, cardiologists, orthopaedics, neurologists, ophthalmologists, ENT specialists, psychiatrists, and all other specialties.

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